At Cookie Pride, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. If there is any problem with your order, please let us know!
Our products are custom, made-to-order just for you, and are non-refundable and we do not accept returns on these items. If a product is defective, you may return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. A photo of the defective product may be requested. We will not accept any returns without a return authorization number.
Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.